Terms and Conditions

These General Terms and Conditions (hereinafter referred to as the "GTC") govern the legal relationship between: Parnassus Immersive GmbH, a limited liability company incorporated under Austrian law, ATU70696428 with its registered office at Günthergasse 3 Top 5A1090 (hereinafter referred to as the "Organizer"), and any person using the website accessible at https://light-of-creation.com/ (hereinafter referred to as the "Website") for the purpose of viewing, reserving, and purchasing a Ticket (hereinafter referred to as the "Customer").

These terms define the rules and conditions for the use of the Website by the Customer and regulate the process of concluding a distance contract for the provision of services related to a leisure activity, specifically the purchase of a Ticket for the projection show, which takes place at Votivkirche Rooseveltplatz, 1090 Vienna (hereinafter referred to as the "Venue"). The Customer explicitly declares that they have read, understood, and accepted these terms, as well as the Privacy Policy, before completing their order. By clicking the final button to submit the order with an obligation to pay, the Customer concludes a Distance Contract with the Organizer under the terms set forth herein.

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The Organizer explicitly notifies the Customer that the purchase of Tickets for the Event falls under the Exclusion of the Right of Withdrawal (pursuant to § 18 (1) No. 10 FAGG and Art. 16(l) CRD), as the service relates to a leisure activity provided on a specific date.

These GTC become effective from the date of their publication on the Website and supersede all previous general terms and conditions related to the sale of Tickets for the Event.

Section I -  General information

Art.1 This website is managed and administered by.
Name: Parnassus Arts Productions GmbH
UID number: ATU70696428

Headquarters and registered office: Günthergasse 3 Top 5A1090, Vienna

Address for correspondence: Günthergasse 3 Top 5A1090, Vienna

Email: office@light-of-creation.com

Phone: +43 1 376 3399

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Art.2 The competent authority for consumer protection in Austria, including for the enforcement of the Distance and Off-Premises Contracts Act, is:
Name: Federal Ministry of Social Affairs, Health, Care and Consumer Protection (Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz – BMSGPK)

Headquarters and registered office: Vienna, Austria

Address for correspondence: Stubenring 1, 1010 Vienna, Austria

Email: post@sozialministerium.at

Phone: +43 1 71100-0

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Section II - Definitions of terms

Art. 3 For these General Terms and Conditions (GTC), the following terms shall have the meanings set out below:

  1. The Organizer - The legal entity, Parnassus Arts Productions GmbH, UIC:ATU70696428, and Headquarters and registered office: Günthergasse 3 Top 5A1090, Vienna, which offers and conducts the Event and enters into a contract with the Customer for the sale of the Ticket.
  2. The Customer or Consumer - Any natural person who is acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession, as defined in § 1 (1) No. 2 KSchG (Austrian Consumer Protection Act). This definition ensures compliance with the Consumer Rights Directive (CRD) and Austrian consumer protection legislation.
  3. The Website - The online platform operated by the Organizer, accessible at [Insert Website URL], used for the presentation, sale, and booking of Tickets for the Event, including all associated sub-domains and digital applications.
  4. The Event - The specific performance or experience, titled "[Insert Event Name, e.g., Galaxies Ignite]," which is the subject of the Ticket purchase. The Event is a non-recurring service concerning a leisure activity (projection show) which is to be provided on a specific date or within a specific period.
  5. Ticket - The documentary or digital proof (e.g., e-ticket, print-at-home ticket, or mobile QR code) of the Customer's non-transferable entitlement to admission to the specific Event at the specified date, time, and location within the Venue, following successful payment.
  6. Distance Contract - A contract concluded between the Organizer and the Customer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the Organizer and the Customer, with the exclusive use of one or more means of distance communication (e.g., the Website) up to and including the time at which the contract is concluded. 
  7. Exclusion of the Right of Withdrawal - The provision, in accordance with Art. 16(l) CRD and §  18 (1) № 10 FAGG, stating that the general Right of Withdrawal shall not apply to contracts for the provision of services concerning leisure activities if the contract provides for a specific date or period of performance. As the Event is a leisure activity scheduled for a specific date, this exclusion applies to the purchase of the Ticket.
  8. Personal Data - Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, as defined in Art. 4(1) of the GDPR (General Data Protection Regulation).
  9. Venue - The physical location [Insert Venue Address] (e.g., the church, facility, or dedicated space) where the Event is scheduled to take place and where the Ticket grants admission.
  10. Force Majeure - An unforeseeable, unavoidable, and external event beyond the Organizer's reasonable control, which prevents the Organizer from fulfilling its contractual obligations. This includes, but is not limited to, natural disasters, epidemics, mandatory government or official orders, wars, civil unrest, or major infrastructure failures.
  11. Applicable Law and Jurisdiction - The governing law for these terms and all contracts concluded under them shall be the laws of the Republic of Austria, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of law rules. The agreed place of jurisdiction for Customers who are Consumers is determined by § 14 KSchG, generally being the place of their residence in Austria.
  12. Commercial messages - any message sent through electronic communication channels (such as email, SMS, notification) or by image and text, which contains general and thematic information on available promotions, discounts, discounts for individual goods, as well as for entire categories or subcategories offered by the Organizer;
  13. Malicious actions or inaction include any actions or neglect that breach legal standards, violate online practices, or pose risks to others connected to the internet or related networks. Actions that harm or violate the rights of others online, break established standards, or create security risks are strictly prohibited. This includes sending unsolicited marketing messages, gaining access to secure areas without authorization, exploiting system vulnerabilities for personal gain, and engaging in spying or sabotage. It also covers distributing harmful software like viruses, taking control of devices without permission, and disrupting others’ online activities. Such behavior is strictly forbidden.
  14. Selling price - The final price, including VAT and all other taxes and charges, that the customer must pay to acquire title to the specific goods.

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Section III - Characteristics of the booking website

Art. 4 (1) The Website serves as the exclusive digital platform enabling the Customer to remotely browse, select, and purchase a Ticket for the Event. The Organizer provides the following core functionalities through the Website to facilitate the conclusion of a Distance Contract for the Event service:

  1. Presentation of the Event: Displaying comprehensive information regarding the main characteristics of the Event (the six chapters, projections, narrative), the Venue details, the scheduled dates and times, and the applicable pricing structures.
  2. Ticket Selection and Availability: Providing the ability for the Customer to select the desired date and time-slot for the Event, and offering up-to-date information on the remaining availability of Tickets for the chosen slot.
  3. Order Placement and Confirmation: Enabling the Customer to place a binding order for the selected Tickets and providing an explicit confirmation of the concluded Distance Contract via electronic means, including a summary of the order and the applicable terms.
  4. Secure Payment Processing: Facilitating secure online payment for the purchased Tickets via accepted payment methods (e.g., credit card, or PayPal) in compliance with financial service regulations.
  5. Ticket Delivery: Ensuring the immediate electronic delivery of the Ticket (e.g., as a PDF or mobile QR code) to the Customer's designated email address following successful conclusion and payment of the contract.

(2) The service provided by the Organizer through the Website is the agency and sale of the Ticket, which grants access to the Event—a service concerning a specific leisure activity.

Art. 5 (1) These General Terms and Conditions govern the legal relationship established between the Organizer and the Customer through the use of the Website and the resulting conclusion of a Distance Contract. By placing an order via the Website, the Customer explicitly acknowledges and agrees to the applicability of these GTC.

(2) In accordance with the Exclusion of the Right of Withdrawal, the Customer has no statutory right to cancel or withdraw from the purchase of a Ticket once the Distance Contract has been concluded, as the service is related to a leisure activity with a specific performance date. The only basis for a refund is a cancellation or significant change to the Event by the Organizer, as detailed in Section VIII (Conditions for return, refund, and exchanges).

(3) The Organizer processes all Personal Data collected via the Website strictly in accordance with the GDPR and the Organizer's separate Privacy Policy, ensuring the protection of the Customer's rights.‍

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Section IV - Steps for concluding a contract for the reservation and purchase of a ticket from a distance

Art. 6 (1) The presentation of the Event and the various options for purchasing a Ticket on the Website does not constitute a legally binding offer by the Organizer, but rather an invitation to the Customer to submit an offer for the conclusion of a Distance Contract.

(2) By ordering the Tickets, the Customer instructs the Organizer to carry out the purchase and reservation process. The contractual relationship concerning the Event arises exclusively between the Customer and the Organizer.

Art. 7 (1) The conclusion of the Distance Contract for the purchase of a Ticket is executed through the following sequential steps on the Website:

  1. Selection and Cart: The Customer selects the desired date, time-slot, and number of Tickets for the Event. The selected items are placed in a virtual shopping cart, where the Customer can review the quantity and the total price, including any additional fees.
  2. Customer Information: The Customer proceeds to checkout and accurately provides all necessary Personal Data required for the execution of the contract and the delivery of the Ticket, including name, billing address, and a valid email address.
  3. Review and Acceptance of Terms: Before final submission, the Customer is presented with a summary of the order details, the total payable price, and the chosen payment method. At this stage, the Customer must explicitly confirm having read, understood, and accepted these General Terms and Conditions (GTC) and the Privacy Policy. The Customer must also be explicitly informed of and acknowledge the Exclusion of the Right of Withdrawal for the specific leisure activity.
  4. Binding Offer and Obligation to Pay: The Customer submits a binding offer for the conclusion of the Distance Contract by clicking the final confirmation button, which must be clearly labeled with an unequivocal formulation indicating the obligation to pay, such as "Order with obligation to pay" or a corresponding unambiguous wording (e.g., "Buy Now"). The offer for the conclusion of the contract is delivered by the Customer by sending in the order form completely filled in
  5. Order Confirmation (Acceptance): The Organizer immediately confirms the receipt of the Customer's order via an automated email sent to the provided email address (Order Receipt Confirmation). This confirmation constitutes the Organizer's acceptance of the Customer's offer and thus leads to the legally binding conclusion of the Distance Contract. The email will contain the details of the order, these GTC, and the statutory information required under the FAGG.

(2) Upon successful payment processing, the digital Ticket will be delivered to the Customer via email immediately after the conclusion of the Distance Contract. The Customer carries the responsibility to check the details on the Ticket immediately upon receipt. In case of any mistake, the Customer must contact the Organizer directly.

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Section V - Price Terms. Additional fees. Billing information.

Art. 8 (1) The prices for the Tickets displayed on the Website and in the order forms are the final prices payable by the Customer. These prices are stated in Euros (EUR) and include the statutory Value Added Tax (VAT) currently in force in Austria.

(2) The final price for the Ticket includes all mandatory costs associated with the purchase, specifically:

  1. The base price for admission to the Event.
  2. The mandatory advance booking and processing fee.
  3. The statutory VAT.

(3) The Organizer reserves the right to adjust the prices for the Event at any time. However, any changes will not affect the price of orders for which the Distance Contract has already been concluded, as confirmed by the Order Confirmation.

Art. 9. (1) No additional fees beyond the final price displayed in the checkout process will be charged, unless the Customer explicitly and separately consents to a supplementary payment.

(2) Since the Ticket is typically delivered electronically, no such shipping or handling fees generally apply.

Art. 10 (1) The Organizer accepts the following payment methods for the purchase of the Ticket through the Website:Master Card, Visa or through PayPal. 

(2) For online purchases, the payment is due immediately upon the conclusion of the Distance Contract (i.e., upon submission of the binding offer and the subsequent Order Confirmation), ensuring the reservation of the chosen time slot for the Event.

Art. 11 (1) Should the Customer choose a delayed payment method (e.g., payment via invoice, if offered) and fail to meet the specified payment deadline (e.g., 14 days on receipt of invoice ), the Customer will be considered in default.

(2) In the event of default, the Organizer is entitled to charge a fine, which may amount to EUR 10.00 after the expiry of the initial period, and a further EUR 20.00 after another 14 days.

(3) After an unsuccessful second dunning attempt, the Organizer reserves the right to hand over the outstanding matter to a collection agency, in compliance with Austrian debt collection regulations. Should payment not be received, the Organizer reserves the right to cancel the order and revoke the validity of the issued Ticket.

Art. 12 The electronic confirmation of the order serves as a commercial document. A proper invoice, containing all required statutory information, including VAT identification, will be issued to the Customer upon request or automatically, in compliance with Austrian tax regulations.

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Section VI - User Roles. Rights and obligations of visitors and customers.

Art. 13 (1) For the purposes of using the Website, two primary user roles are defined, each with specific rights and obligations:

  1. Visitor: Any person who accesses the Website without having placed a binding order for a Ticket (i.e., has not concluded a Distance Contract).
  2. Customer: A person who is a party to a concluded Distance Contract with the Organizer for the purchase of at least one Ticket for the Event.

(2) The moment a Visitor successfully submits a binding order and receives the Order Confirmation (as defined in Section IV), they simultaneously assume the role of the Customer for that specific transaction.

Art. 14 (1) Visitors shall have the following rights regarding the use of the Website:

  1. To access the Website to view offers for concluding a purchase contract, including checking the schedule, main characteristics of the Event, and prices.
  2. To communicate with the Organizer via provided channels in case of need for information about the Event, the Venue, or the terms of the Distance Contract.
  3. To access and read all informational materials and legal documents available on the Website, including these terms and the Privacy Policy.

(2) Customers shall have the following additional rights, stemming from the concluded Distance Contract:

  1. The right to receive a valid Ticket immediately after successful payment, granting access to the Event on the specified date and time.
  2. The right to receive an invoice for the purchased Ticket in accordance with Section V.
  3. The right to be informed immediately by the Organizer of any changes to the Event (e.g., date, time, or program) or its cancellation, in accordance with the provisions of Section VIII.

Art. 15 (1) Both Visitors and Customers shall have the following obligations when using the Website:

  1. To use the Website responsibly, in full compliance with these GTC, the laws of Austria, and all relevant European Union laws, including those applicable to e-commerce and consumer protection.
  2. To refrain from any unlawful action that could interfere with the operation of the Website in whole or in part, including but not limited to, making unauthorized access to servers or databases.
  3. Not to submit false, misleading, or fraudulent information, especially when providing Personal Data during the booking process.
  4. Not to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Website.

(2) The Customer shall have the following specific obligations regarding the Ticket purchase:

  1. To pay the full price for the Ticket according to the terms specified in Section V.
  2. To immediately check the details on the delivered Ticket and contact the Organizer without delay in case of any discrepancies or mistakes. To comply with the House Rules of the Venue upon entry to and during the Event. These rules may include requirements regarding appropriate dress , conduct, age restrictions (e.g., children under the age of 6 may be refused entry), and the prohibition of photography, video, and sound recordings during the Event.
  3. To inform themselves about any quickly changing regulations, such as public health mandates (e.g., vaccination or testing requirements) that may be in force at the time of the Event in Austria.

Section VII - Merchant's rights and obligations

Art. 16 The organizer has the following rights under these general terms and conditions:

  1. Тo make changes to the cast, programme, and beginning of the Event. Such changes, provided they do not constitute a significant alteration of the main characteristics of the Event, do not entitle the Customer to a refund or exchange of the Tickets.
  2. To refuse entry or to expel persons from the Venue who violate the House Rules, are not dressed appropriately, are intoxicated, aggressive, or too young (especially children under the age of 6). If a child is 6 years old or older but unable to follow the Event, the child may be denied admission.
  3. To deny access to the Event to individuals under the influence of alcohol, drugs, or any other intoxicating substances, or to remove such individuals from the Venue. In such cases, there is no entitlement to a Ticket refund.
  4. To refuse the conclusion of a Distance Contract or to cancel an existing order if there is a justified suspicion that the Customer is purchasing Tickets for commercial resale without prior agreement.
  5. To assign the claim for payment to a collection agency after an unsuccessful second dunning attempt in case of default of payment by the Customer.

Art. 17 (1) The organizer undertakes the following obligations towards visitors and customers

  1. To provide the Customer with comprehensive and accurate information about the main characteristics of the Event, the total price including all fees, the payment policy, and the right to the Exclusion of the Right of Withdrawal before the conclusion of the Distance Contract.
  2. To immediately confirm the receipt of the order and the conclusion of the Distance Contract by electronic means (Order Confirmation) and to deliver the purchased Ticket upon successful payment 
  3. The Organizer is responsible for ensuring that all prices for the Tickets stated on the Website include the booking and processing fee and the VAT currently in force.
  4. To refund the price of the Ticket to the Customer only in the event of a cancellation of the Event by the Organizer, provided the original Ticket is handed in (no copies).
  5. To process all Personal Data of the Customer in accordance with the GDPR and the applicable Austrian data protection laws.

(2) The Organizer must ensure that assistance dogs for people with disabilities are permitted to attend performances, subject to prior agreement by e-mail before purchasing Tickets and compliance with requirements for a lead and muzzle.

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Section VIII - Conditions for return, refund, and exchange

Art. 18 (1) The purchase of the Ticket through the Website constitutes a Distance Contract for the provision of services relating to leisure activities.

(2) Pursuant to Art. 16(l) of the EU Consumer Rights Directive (CRD) and its national transposition in Austrian law, specifically § 18 (1) No. 10 of the FAGG (Distance Selling Act), the general statutory Right of Withdrawal (cooling-off period) does not apply to contracts where the service is to be provided on a specific date or within a specific period.

(3) Given that the Event is a leisure activity scheduled for a specific date and time, the Customer is explicitly informed that revocation and return of the Tickets are statutorily excluded. Consequently, once the Distance Contract has been concluded and confirmed (Section IV), there is no possibility for the Customer to cancel the purchase, return the Ticket, or claim a refund based on a change of mind. Furthermore, a refund of a lost Ticket is not possible.

Art. 19 (1) The Organizer reserves the right to make changes to the cast, programme, and beginning of the Event. Such changes are considered acceptable and do not entitle the Customer to refund or exchange the Tickets.

(2) A refund is only possible in the case of a complete and definitive cancellation of the Event by the Organizer.

(3) In the event of a cancellation by the Organizer, the Customer is only entitled to a refund of the price paid for the Ticket when handing in the original Ticket (copies are not accepted).

(4) The Customer is not entitled to any damages to compensate for indirect or consequential losses, such as cancellation fees for flights, hotels, or other associated expenses, if the Organizer cancels the Event, unless such compensation was explicitly negotiated before the Tickets were purchased.

Art. 20 (1) Any request for an exchange of the Ticket for a different date or time-slot, or a refund outside of the statutory cancellation grounds (Art. 19), is generally excluded.

(2) Deviation from the rules set out in this Section may only be considered by the Organizer for special categories of unforeseen hardship or exceptional circumstances.

(3) Any such deviation from the standard policy requires the explicit prior written consent of the Organizer, which is not guaranteed and remains at the sole and absolute discretion of the Organizer. The Customer has no legal entitlement to such an exemption.

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 Section IX - Intellectual Property Rights

Art. 21 (1) All content on the Website and within the Event, including but not limited to the Organizer's logo, trademarks, graphic images, texts, descriptions of the Event, the underlying intellectual property of the projected visual and audio content, and other multimedia materials, are the exclusive property of the Organizer or are used under valid license from the respective rights holder.

(2) The Organizer retains all intellectual property rights relating in any way to the Website and the Event, whether those rights are its own or obtained through contractual licenses or any other legal means. Any content accessed by Visitors or Customers when using the Website or attending the Event is subject to regulation by these GTC.

(3) Any person shall be entitled to download, transfer, or use the content solely for personal, non-commercial purposes, provided that such actions do not violate the copyright and related rights under Austrian law and the European Union directives.

(4) The use, reproduction, modification, distribution, or public display of any content for commercial purposes is strictly prohibited without obtaining the explicit, prior written consent from the Organizer. Any subsequent or different use of the content not expressly agreed upon shall be deemed a breach of these terms and a violation of the Organizer's intellectual property rights.

Art. 22 (1) Photography, video, and sound recordings during the Event are strictly prohibited, as they violate the intellectual property rights of the Organizer and the respective content creators.

(2) Customers and Visitors consent to the publishing or other use of any image of their person recorded by chance in the course of any type of recording (in particular photography, television, film or video recordings) authorized by the Organizer during the Event. The Organizer and third parties appointed/authorized by the Organizer (e.g., TV stations) shall have the right to broadcast, publish, and license such recordings.

(3) Images, video, and sound recordings, descriptions, or statistics of the Event taken by a Customer cannot be used for any purpose other than for private and domestic purposes. A Customer may not license, broadcast, or publish video and/or sound recordings on the internet, radio, TV, or other media without the Organizer's express written consent.

Art. 23 (1) The Organizer may, but is not obliged to, offer Customers who have purchased a Ticket the opportunity to send their opinions, comments, or evaluations of the Event. This activity generates customer-generated content.

(2) By submitting a review, comment, question, or answer regarding the Event or the Website, the Customer grants the Organizer a non-exclusive, perpetual, irrevocable, and territorially unlimited license and the right to use, reproduce, adapt, publish, translate, distribute, and display such content in connection with the marketing and promotion of the Event and the Organizer's services.

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Section X - Amendment and Supplement to the Terms and Conditions of Use. Termination of the legal relationship between the parties. 

Art. 24  (1) The Organizer reserves the right to amend or supplement these General Terms and Conditions (GTC) to adapt them to changes in the legal framework (e.g., Austrian or EU law), economic circumstances, or technical requirements of the Website or the Event.

(2) Changes to these terms shall be communicated to the Customer either through a prominent notice on the Website or by sending the amended terms to the Customer’s last known email address. The Organizer undertakes to clearly communicate the nature of the changes and the right to object when notifying the amendments.

(3) For Distance Contracts that have already been concluded (i.e., existing Ticket purchases), the version of the terms in force at the time of the order (Art. 18) remains applicable to that specific transaction, particularly regarding price, refund, and exclusion of withdrawal.

(4) For future contractual relationships (new Ticket purchases), the amended terms shall be deemed to have been approved by the Customer if the Customer proceeds to make a new purchase after the amendments have been published or communicated.

Art. 25 (1) The contractual relationship arising from a Distance Contract for the purchase of a Ticket is concluded upon the Organizer's Order Confirmation, and remains in force until the successful provision of the service, which is the conclusion of the Event on the specified date.

(2) The Organizer is entitled to terminate the Distance Contract (i.e., cancel the Ticket) with immediate effect in the following cases:

  1. Failure by the Customer to meet the payment deadlines
  2. Violation by the Customer of the prohibitions on commercial resale of the Ticket 
  3. Serious violation by the Customer of any other material obligations under these terms or the House Rules of the Venue.

(3) The Customer is entitled to terminate the contract only under the specific conditions of cancellation of the Event by the Organizer, which results in a right to a refund of the Ticket price, but not a right to terminate the contract on the grounds of statutory withdrawal.

(4) The use of the Website by the Visitor or Customer (in their capacity as user of the digital platform) is deemed terminated when the user discontinues the use of the Website. Provisions related to Intellectual Property Rights and Applicable Law shall survive the termination of the contractual relationship.

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Section XI - Protection of Personal Data

Art. 26 (1) The Organizer undertakes to take all necessary technical and organizational measures to protect the Personal Data of the Visitor and the Customer in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), and the relevant Austrian data protection laws.

(2) The processing of Personal Data by the Organizer is necessary primarily for the performance of the Distance Contract for the sale of the Ticket (Art. 6(1)(b) GDPR) and for compliance with legal obligations (Art. 6(1)(c) GDPR). Additionally, data processing may occur based on the Customer's explicit consent (Art. 6(1)(a) GDPR) for non-essential purposes such as marketing communications.

(3) Comprehensive information regarding the types of Personal Data processed, the purposes and legal basis for the processing, the period for which the data will be stored, and the rights of the data subject (including the right of access, rectification, erasure, and objection) is made publicly available on a separate document titled Privacy Policy.

(4) The Customer and Visitor acknowledge and accept that by using the Website and concluding a Distance Contract, they have been informed of the contents of the Privacy Policy, which is an integral part of the Organizer’s legal documentation.

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Section XI - Transitional and Final Provisions 

Art. 27 (1) These General Terms and Conditions (GTC) and all legal relationships arising from them between the Organizer and the Customer shall be governed by the substantive law of the Republic of Austria, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law applies without prejudice to the mandatory consumer protection provisions of the country where the Customer has their habitual residence. The place of jurisdiction is the city of Salzburg (Austria). 

(2) For Customers who are Consumers (as defined in Art. 2) and whose place of residence or habitual abode is in Austria, the legal provisions of § 14 KSchG (Austrian Consumer Protection Act) apply, meaning the competent court at the Consumer's place of residence or habitual abode in Austria shall have jurisdiction.

Art. 28 (1) The Organizer does not submit itself to any alternative dispute resolution procedure (ADR). 

(2) (2) The customer has the right to turn to the general Austrian authorities for alternative dispute resolution for out-of-court settlement of disputes arising from online sales contracts. If there is no specialized authority, the general conciliation body may be used, namely: Schlichtung für Verbrauchergeschäfte (Consumer Arbitration Board), https://verbraucherschlichtung.at/, or other state-recognized arbitration services in Austria.

(3) The Customer can also file a complaint directly with the Organizer via email at office@light-of-creation.com for initial resolution attempts. 

Art. 29 (1) Should individual provisions of these terms be wholly or partially invalid, unenforceable, or contrary to mandatory legal provisions, the validity of the remaining provisions shall remain unaffected.

(2) The invalid, unenforceable, or legally void provision shall be replaced by a valid provision that most closely reflects the economic purpose and intent of the original provision, in compliance with Austrian law.

Art. 30 (1) The binding language of these General Terms and Conditions is English.

(2) This Austrian German translation is provided for convenience only. In the event of any contradiction or dispute between the Austrian, German, and English versions, the English text shall prevail.

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